Refund Policy

1. Our Commitment

At Yachay Platform, we are committed to providing exceptional AI chatbot and document intelligence solutions. We stand behind our service and want you to be completely satisfied with your experience.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee for all new paid subscriptions. If you're not satisfied with our service within the first 30 days of your subscription, you can request a full refund.

3. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• Refund request must be made within 30 days of initial subscription purchase
• Account must be in good standing (no violations of Terms of Service)
• Request must be made by the original account holder
• Service usage must be reasonable and not excessive

4. How to Request a Refund

To request a refund, please follow these steps:

5. Subscription Cancellation

You can cancel your subscription at any time through your account dashboard or by contacting support. Please note:

• Cancellations take effect at the end of your current billing period
• You'll continue to have access to paid features until the end of your billing cycle
• No refund is provided for unused time in your current billing period (unless within 30-day guarantee)
• Your data will be retained for 90 days after cancellation for reactivation purposes

6. Downgrade Policy

If you wish to downgrade your subscription:

• Downgrades take effect at the next billing cycle
• No partial refunds for plan downgrades
• Feature access will be adjusted according to your new plan
• Document and usage limits will apply immediately upon downgrade

7. Exceptional Circumstances

We may consider refunds outside our standard policy in exceptional circumstances:

• Technical issues preventing service use for extended periods
• Billing errors or duplicate charges
• Unauthorized charges or account compromise
• Significant service changes that affect core functionality

Each case will be reviewed individually, and refunds are at the sole discretion of Yachay Platform.

8. Payment Processing

Refunds will be processed using the same payment method used for the original purchase:

• Credit Cards: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfers: 7-14 business days

Processing times may vary depending on your financial institution.

9. Dispute Resolution

If you're not satisfied with our refund decision, you may:

• Request a review by our customer service manager
• Escalate to our executive support team
• Contact your payment provider for chargeback procedures

10. Contact Information

For refund requests or questions about this policy, please contact us:

11. Policy Updates

This Refund Policy may be updated from time to time. We will notify existing customers of any material changes via email or through our platform. Continued use of our service after policy changes constitutes acceptance of the new terms.