Privacy Policy

1. Information We Collect

We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.

Personal Information

• Name and email address
• Account credentials and authentication information
• Payment information (processed securely through third-party providers)
• Profile information and preferences

Usage Information

• Documents uploaded to our platform
• Chat conversations and interactions
• API usage and request logs
• Device information and browser type
• IP address and location data

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your documents using AI technology
• Facilitate intelligent chat conversations
• Send you service-related communications
• Analyze usage patterns to enhance user experience
• Detect and prevent fraud and abuse
• Comply with legal obligations

3. Data Processing and AI

Yachay Platform uses advanced artificial intelligence and RAG (Retrieval-Augmented Generation) technology to power chatbots and process documents. Please note:

• Your documents are processed by our AI systems using secure vector databases for intelligent responses
• We use enterprise-grade, encrypted processing environments with advanced security measures
• Document content is not used to train our AI models unless explicitly consented to by you
• You maintain full ownership of your uploaded documents, chatbot conversations, and generated insights
• Our RAG technology ensures contextually accurate responses while maintaining data privacy

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information:

• End-to-end encryption for data transmission
• Secure cloud storage with industry-standard protections
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Data backup and disaster recovery procedures

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except:

• With your explicit consent
• To trusted service providers who assist in operating our platform
• When required by law or to protect our rights
• In connection with a business transfer or merger

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account information: Until account deletion
• Documents: Until manually deleted by user or account termination
• Chat history: 90 days unless explicitly saved by user
• Usage logs: 12 months for security and analytics purposes

7. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Rectification: Correct inaccurate or incomplete information
• Erasure: Request deletion of your personal information
• Portability: Export your data in a machine-readable format
• Restriction: Limit how we process your information
• Objection: Object to certain types of processing

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings
• Security cookies to protect against fraud

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: